Your questions answered
Frequent asked questions
How do I care for my New Amsterdam Fashion Collection?
To ensure the longevity of your New Amsterdam Fashion pieces, we recommend:
- Always check the care label for specific instructions
- Wash your garments in cold water and hang them to dry when possible
- Use gentle, eco-friendly detergents
- For delicate items, consider hand washing or dry cleaning
- Store your clothes in a cool, dry place away from direct sunlight
Following these guidelines will help maintain the quality and appearance of your clothes for years to come.
What is your return and exchange policy?
We want you to be completely satisfied with your purchase. Our return and exchange policy includes:
- 30-day return window for unworn, unwashed items in original packaging with original tags
- customers are responsible for return shipping costs
- Exchanges are subject to availability
- Refunds are processed within 5-10 business days after we receive the return
For more details, please visit our Returns and Exchanges page.
What sustainable practices does New Amsterdam Fashion follow?
Sustainability is at the core of our brand. Our eco-friendly initiatives include:
- Using organic and recycled materials whenever possible
- Reducing waste through made-to-order items and minimal packaging
- Partnering with ethical factories that ensure fair working conditions
Do you ship internationally?
Yes, we ship to most countries in Europe. International shipping details:
- Free shipping on orders over €50 within the Netherlands
- Standard shipping options available
- Delivery times vary by destination (typically 3-12 business days)
- Customers are responsible for any import duties or taxes
For specific shipping rates and estimated delivery times, find live rates at checkout.